Refund and Returns Policy

SparesEV E-commerce Website Return Policy

Welcome to SparesEV! owned by SUNRAYS ENTERPRISES. We strive to provide the best quality electric scooter spare parts to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below:

Return Eligibility

  1. Time Frame: You have 10 days from the date of receipt to return an item.
  2. Condition: Items must be unused, in the same condition that you received them, and in their original packaging.
  3. Proof of Purchase: A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

  • Gift cards
  • Downloadable software products
  • Items on sale or clearance

Return Process

  1. Initiate a Return: To start a return, contact our customer service team at sparesev.se@gmail.com or 8951085642 Please provide your order number and details about the product you wish to return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how and where to send your package.
  3. Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

  1. Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item.
  2. Approval: We will immediately notify you of the status of your refund after inspecting the item.
  3. Processing: If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within 14-15 days, depending on your card issuer’s policies.

Exchanges

If you need to exchange an item for the same product due to defects or damage, contact us at sparesev.se@gmail.com with your order number and details about the product. We will guide you through the exchange process.

Late or Missing Refunds

  1. Check Account: If you haven’t received a refund yet, first check your bank account again.
  2. Contact Card Issuer: Then contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact Bank: Next, contact your bank. There is often some processing time before a refund is posted.
  4. Customer Service: If you’ve done all of this and you still have not received your refund, please contact us at sparesev.se@gmail.com.

Contact Us

If you have any questions about our return policy, please contact us:

  • Company Name: SUNRAYS ENTERPRISES
  • Email: sparesev.se@gmail.com
  • Phone: 8951085642
  • Address: Plot No 26, Sy No 1222, Halyal Road, Athani -591304

Thank you for shopping with SparesEV. We value your business and are committed to providing excellent customer service.